Privacy Policy

Last update: 01/01/2024

At IBX Prime, we respect and protect the privacy of our users. This Privacy Policy aims to explain clearly and transparently how we collect, use, store, and share your personal information when you use our messaging services. We are committed to complying with the applicable data protection regulations, such as the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Information Collected

We may collect and process the following categories of data:

• Registration Data: When creating an account, we request personal information such as your name, phone number, email address (optional), and other relevant data to enable your use of the service.
• Communication Content: The messages, images, videos, and other media you send and receive through our platform are end-to-end encrypted. We do not store or access the content of your messages once delivered. They are temporarily stored on our servers to ensure correct delivery.
• Usage Metadata: We collect information about how you interact with our services, including time logs, session durations, interactions with contacts, and more.
• Technical Data: Information about the device and connection you use to access the app, such as device model, operating system, IP address, and browser settings.

2. Purposes of Data Processing

The data collected is used for the following purposes:

• Service Provision: We process your information to provide, maintain, and improve our messaging services, ensuring a secure and efficient experience.
• Security and Fraud Prevention: We use personal data to protect users, detect malicious or abusive behavior, and prevent fraud.
• Improvements and Personalization: Analyze usage data to optimize app functionalities and provide a more personalized experience.
• Administrative Communications: We send notifications related to changes in terms of service, security updates, or other important aspects of the app's operation.

3. Data Sharing

We only share your personal data under the following circumstances:

• Service Providers: We may share your information with trusted providers that help us deliver the service, such as cloud storage services or data analytics tools. These third parties act under strict confidentiality agreements and only process the data according to our instructions.
• Legal Compliance: We reserve the right to disclose information if required by law or necessary to protect our legal rights, investigate security breaches, or comply with court orders.
• International Transfers: If your data is transferred outside of your country of residence, we ensure that such transfers comply with applicable data protection regulations by implementing appropriate contractual measures.

4. Information Security

We adopt appropriate technical and organizational security measures to protect the integrity and confidentiality of your personal data. Although we implement strict security controls, we cannot guarantee absolute protection against all potential threats. The security of information transmission over the internet always carries certain risks.

5. Data Retention

We retain your personal data only for the time necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Messages and media files are deleted from our servers once delivered.

6. User Rights

You have the right to:

• Access: the personal information we process about you.
• Rectify: any incorrect or outdated data.
• Request deletion: of your account and personal data, subject to legal retention obligations.
• Restrict processing: of your data under certain circumstances.
• Port your data: to another platform or service, where applicable.

To exercise any of these rights, please contact our privacy team at contacto@ibxprime.com.

7. Updates to this Policy

We may revise or update this Privacy Policy periodically. Any changes will be notified through the app and will take effect at the time of publication. We recommend reviewing this page regularly to stay informed about how we protect your information.

8. Contact

If you have any questions, comments, or concerns about our Privacy Policy, you can contact us via contacto@ibxprime.com or at the following address: Av. Venezuela Nro. 1829, Lima- Peru